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If you haven't been living under a rock, you may of noticed something. We've been going into maintenance mode (Or just going offline entirely) a lot of as recently.
This has resulted in several rumors being created that simply aren't true. So I'm making this post to explain why're going offline so much.
Over the last few months, this network has been slowly turning into a hacker infested network. And it's now starting to effect the staff team, literally...
To this point, we've had over 100 staff compromised. This is absolutely insane compared to other networks who only deal with 1-2 compromises a year with over 10+K players. We literally have 1-2 staff compromised everyday.
This has forced me to put the network into maintenance mode to prevent user data from being leaked and random players from being banned. And we plan on being maintenance mode for the majority of the night as well.
What are we doing you might be...
To start off with I wanna talk about support. Support is a pretty broad subject that can cover donation errors or just wanting to complain about something. We encourage users to use our forums, however you will not always get a quick response, if at all. With that said though you can contact our Twitter @MineSuperior for quick support. I myself have access to it as well as Ryan (TitanicFreak). Most of the time I will respond and responses are usually within 24 hours. Also, just in general we post small updates and milestones there so you can keep up to date.
Secondly, approximately 5 months ago (5-26-16) we did a survey to get some feedback from you guys and it's time for round two. We are doing the survey again with slightly different questions so we can see whether we have improved or not. All answers are anonymous so try to be as truthful as possible. Answering the survey will help us...
Wow, the summer has gone by fast! It seems like just yesterday the summer breaks from school started, but alas they've come to an end. However, I think this post may appease your back-to-school gloom for a bit because I'm here to announce the Opening of the Bending Server! You will no longer need a pass to login to the server and you can play for free! Some people have already taken use of the short open beta we held to help test things out at the last minute, but tomorrow ( August 28th ) we'll be launching the official opening of the bending server at 9:00 AM EST!
Now, before you start asking questions, please read through this short Q/A that will explain all the questions I could think of that you might have:
- Do we get to keep our donor ranks?
- Yes! Of course you can keep your donor ranks, and we already have several...